Plain English Summary: We collect information you give us when signing up and using the platform. We use it to run LoadLeader, connect pilots with carriers, and improve our service. We do not sell your personal data to third parties. Ever.
LoadLeader ("we," "us," or "our") operates loadleaderservice.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using LoadLeader, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Platform.
| Data Type | Examples | When Collected |
|---|---|---|
| Account Info | Name, email, password, phone number | Account registration |
| Profile Info | State, certifications, vehicle type, bio, experience | Profile setup |
| Load Information | Origin, destination, dimensions, pay rate, notes | When posting a load |
| Application Data | Messages to carriers, availability dates | When applying to loads |
| Business Info | Company name, DOT number, insurance info | Carrier registration |
| Payment Info | Billing details (processed by Stripe — we never store card numbers) | Subscription purchase |
If you sign in with Google or Facebook, we receive basic profile information (name, email, profile photo) from those services as permitted by your settings on those platforms.
We use your information to:
Your phone number is only shared with another user when a carrier explicitly accepts your pilot application or when you accept a pilot as a carrier. Phone numbers are never displayed publicly on the Platform.
We take reasonable technical and organizational measures to protect your information including:
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect a security breach, contact us immediately at support@loadleaderservice.com.
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.
We may retain certain information after account deletion for:
You have the following rights regarding your personal information:
To exercise these rights, contact us at support@loadleaderservice.com. We will respond within 30 days.
California residents have additional rights under the California Consumer Privacy Act. You may request disclosure of personal information collected, request deletion, and opt out of the sale of personal information (we do not sell personal information). Contact us to exercise these rights.
LoadLeader uses cookies and similar technologies to:
You can control cookies through your browser settings. Disabling cookies may affect Platform functionality including the ability to stay logged in.
We do not use third-party advertising cookies or tracking pixels for advertising purposes.
LoadLeader is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will delete that information immediately. If you believe a child has provided us with information, contact us at support@loadleaderservice.com.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email and update the "Last updated" date at the top of this page. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
LoadLeader Privacy Team
Email: support@loadleaderservice.com
Website: loadleaderservice.com
Response time: Within 30 days of receipt